Terms and Conditions
Our standard Terms & Conditions are set out below. For ‘Exclusive Escapes for Garden Lovers’, please click here for specific Terms & Conditions.
Sisley Garden Tours – Standard Terms & Conditions
Tour Price Includes:
Accommodation at 4 and 5 star hotels with ensuite facilities; buffet breakfast daily; dinner and/or lunch each day; admissions to gardens & RHS shows in the itinerary; deluxe coach travel with professional driver; guest speakers and guides as described in an information pack provided at the start of your tour; all tour gratuities; services of your Sisley tour director.
Tour Price Excludes:
Airfares; transfers (unless otherwise stated in the itinerary) passport fees where applicable; lunches & dinners (unless otherwise stated in the tour itinerary); beverages; laundry; telephone calls; souvenirs and items of a personal nature.
Payment is due in two parts: The deposit secures your place on the tour at the time of booking. Final payment is required 90 days before the tour commencement date. Payments are non-transferable.
It is mandatory to be fully vaccinated against COVID-19 (including any recommended vaccine boosters) before joining our tours. You may be asked to provide evidence of your vaccination status on arrival. If you are unable to be vaccinated due to medical reasons, please get in touch before booking your tour. All tour directors will be fully vaccinated. If Government guidance changes, we will update our policy.
Cancellation by the client: More than 90 days prior to departure – loss of deposit; between 89 days and 45 days – loss of 50% of tour cost; 44 days and less before departure – 100% cancellation penalty. All cancellations should be made in writing and emailed to Sisley Garden Tours. A phone call is also a good idea. For this reason, purchase of cancellation insurance as part of your travel insurance policy at the time of booking is strongly recommended.
Cancellation by the company: Sisley Garden Tours reserve the right to cancel your tour. In this event they will give a refund of all moneys paid up until 45 days before departure. In no case except for reasons of war, natural disasters, fire, civil disturbances, riots, terrorist action, closure of port or airport, industrial disputes, force majeure or similar events beyond our control will cancellation take place within 44 days of the departure date. In the event of a cancellation within 44 days under these conditions, Sisley Garden Tours retains the right to make a partial refund at their own discretion. A minimum of 14 passengers are required to run a tour. If the minimum number of bookings has not been received, Sisley Garden Tours reserves the right not to run the tour and refund all moneys paid.
It is a condition of booking that you and all members of your party take out comprehensive travel insurance before you travel on your Sisley Garden Tour and that it is adequate for your needs. Your insurance must include cover for medical and repatriation expenses, personal injury, and personal liability. We strongly recommend you also obtain cover on booking for loss of baggage, money, and valuables; delay; curtailment; missed departure; cancellation expenses and legal expenses. You will be asked to provide your travel insurer name, contact number and policy number before you join our tour.
We guarantee that your tour will not be subject to any surcharge except for those resulting from fuel surcharges and government action. Only amounts in excess of 5% will be surcharged. If this means paying more than 10% of the tour price, you are entitled to cancel your tour, within 14 days of receiving surcharge invoice. You will receive a full refund of all monies paid to Sisley Garden Tours.
We have taken all reasonable steps to ensure that proper arrangements have been made for the tour advertised and that the suppliers of the services are efficient and reputable. Every booking is subject to the conditions imposed by shipping, airline, rail, coach, hotel, restaurant, visitor attraction and insurance. We cannot be held liable for any loss or expenses suffered by you as a result of your late arrival at the start of your tour, or at any time during your tour, for other than reasons within our control. Any willful damage to property is your sole responsibility and the company will not be responsible for any costs incurred due to such action or measures taken up by the various authorities or principals. Damage will be charged to you and must be paid for at that time. We cannot accept claims when an inferior vehicle is used as relief or replacement in an emergency. Sisley Garden Tours reserves the right to withdraw tour membership from any person at any time if their behaviour is likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and Sisley Garden Tours shall not be under any liability to such person whatsoever. This is without any liability whatsoever on the company’s behalf for homeward travel arrangements or refund of holiday costs. The decision of the Tour Director will be final. Sisley Garden Tours will not be held responsible for closure of gardens or attractions named in the tour itinerary. Under such circumstances every endeavour will be made to find an alternative. Sisley Garden Tours reserve the right to substitute hotels. In the event that a passport is lost or one of the group members is taken ill or has an accident, Sisley Garden Tours will assist to the best of their ability but must reserve the right to carry on with the tour. It may be necessary to leave the tour member to rejoin later at his/her own expense.
If you have a complaint during your holiday, please notify your Tour Director immediately so that he/she can try to resolve the problem. If the matter is not resolved to your satisfaction, you should inform the company in writing within 28 days of the end of the tour. The company will not accept claims outside this period.
The running order of the tour may change but subject to changes outside of our control, all elements of the itineraries will be included in the final programme. All the facts in the agreed itinerary about gardens, facilities, accommodations and other services are checked so that they are as accurate as possible. However, changes do happen that are not within our control. Such changes are regrettable and where a major change takes place, we will inform you whenever possible.
These conditions shall be interpreted, construed and enforced in all respects in accordance with English law and you and we each irrevocably agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with these conditions.