Here are some common questions asked by our clients. We hope you’ll find the information you’re looking for. If not, please don’t hesitate to contact us.
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Who goes on a Sisley Garden Tour?
Our clients are come from all over the world with many joining us from the USA, Canada, Australia, New Zealand, South Africa and Europe. Most are English-speaking and all our tour commentaries are in English. However, bespoke tours for non-English speaking groups can be arranged. Our tours appeal to a wide variety of individuals but all with a common love of beautiful gardens. All have a desire to explore the finest gardens and historic houses in small groups of like-minded colleagues with the expert guidance of a Sisley Tour Director. Tours are run in a relaxed manner with our sole aim to provide you with a wonderful holiday experience. We hope our clients join us as much-valued guests and leave us as friends.
How many people will be on my tour?
Our tour groups vary in size and are typically around 18-20 passengers – usually no more than 22.
What type of hotels do Sisley Garden Tours use?
We use all 4 and 5 star Hotels ranging from modern custom-built hotels to historic country houses. All our hotels are chosen for their excellent levels of comfort and service and their location to minimise travel time to our tour destinations. All rooms are ensuite and many have leisure facilities. Some of our favourite hotels are located in fascinating and beautiful historic buildings and for this reason, rooms are often different shapes and sizes and the layout of the hotel may be “unusual”. Not all hotel have air-conditioning or lifts to every floor. Please ask if you would like more information about a specific hotel.
How many times will I change hotel during my tour?
Our main aim is to give you a relaxing, fun and informative tour experience and the trials of multiple hotel changes is one of our ‘pet hates’. We never use more than two hotels during a one-week tour and often base 5-night tours at one beautiful hotel, chosen for its location service and comfort.
What kind of room should I book?
An important point to note when you are booking is that we need to know whether you want a twin room (two single-sized beds in a room) or a double room (one standard-sized bed for two people).
Do you offer triple room accommodation?
Many of our hotels do not offer triple availability but please ask and we will confirm availability for the tour you are interested in.
I am a single traveller. Is it possible to share a room? Why must I pay a single supplement?
We do not ‘match up’ single travellers but if you are keen to find a room share, we will let our Travel Agents know and if both parties agree, put you in touch with any other single travellers with the same request. All hotels charge per room which makes solo occupancy more expensive than sharing. As a solo traveler, you will be allocated a double room.
Do the rooms have bathtubs or showers?
All hotel rooms are private ensuite. In Europe, bathroom facilities can vary and you may find that some rooms will have a tub, some showers, some both.
Can Sisley Garden Tours arrange additional nights’ in the tour hotels at the start or end of the tour?
Yes, if rooms are available we would be happy to arrange extra nights for you. Please let us or your local travel agent know at the time of your booking and we will confirm availability and prices. Where tours start at Heathrow Airport, many clients flying in long haul from overseas find it beneficial to fly in the day before and stay at an airport hotel so that they are fully rested for the tour start. Again, we can assist you in booking airport hotels if required.
Are airport transfers included in the tour price?
Unless the tour itinerary specifically states that the tour starts at the Airport, arrival transfers are not included. The tours normally end at Heathrow Airport unless stated otherwise on the tour itinerary. If you need any assistance with arrival or departure planning, please just ask.
How much luggage can we bring?
Luggage is restricted to one standard sized suitcase and one carry-on per person.
Is porterage included?
We include porterage wherever possible in the hotels.
What is a typical day on a Sisley Garden Tour?
How much driving do we do?
What sort of vehicle do we travel in?
Sisley Garden Tours has a number of established partnerships with professional coach operators who provide both a professional driver and deluxe midi-coach for our Tours in addition to the services of your Sisley Tour Director. We like to use local companies with excellent local knowledge and the coaches we use are chosen for their comfort and sized appropriately for the Tour group size. Luggage is stored in a rear compartment and our coaches benefit from air conditioning and PA system.
Are gratuities included in the tour price?
Yes, all tour gratuities are included. However if you go to a restaurant or cafe independently during the tour, it is common to leave a small gratuity if you have received good service (typically 10% on top of the bill).
What meals are included?
Delicious breakfasts are included daily. Dinner and/or lunch is also included every day. Please check the specific itinerary to check which meals are included. Dinner times in the UK & Europe are likely to be 7.00pm at the earliest and often later in mainland Europe.
Can special dietary needs be accommodated?
We will do our best to satisfy your dietary needs, but you must ensure that any restrictions are made clear to us at the time of booking so we can pass the information on to our hotels.
Do you include entrance fees to attractions?
What is not included in a Sisley Garden Tour?
Air fares except where included in the itinerary; drinks, items of a personal nature; entrance fees when not included on our tour itinerary; guide books and other literature for sale at the gardens we visit; incidental expenses, such as telephone bills, newspapers, laundry and room service incurred at the hotels is the responsibility of the individual client. All expenses are to be settled at check-out.
Will I need a visa?
Do I need to take out travel insurance for my trip?
It is a condition of booking that you and all members of your party take out comprehensive travel insurance before you travel on your Sisley Garden Tour and that it is adequate for your needs. Your insurance must include cover for medical and repatriation expenses, personal injury, and personal liability. We strongly recommend you also obtain cover on booking for loss of baggage, money, and valuables; delay or curtailment; missed departure; cancellation expenses and legal expenses. You will be asked to provide your travel insurer name, contact number and policy number before you join our tour.
What happens if I have to cancel?
Please see our cancellation policy in our terms & conditions. We rarely have cancellations but if you do, through illness or any other reason, there would be a charge as set out in our terms & conditions. We do require that all clients take out suitable travel insurance covering cancellations and any other standard travel insurance risks at the time of booking.
Is my deposit refundable if the tour is cancelled due to Covid-19 restrictions?
If we are prevented from running a tour on which you are booked due to Covid-19 restrictions in the U.K., you will receive a refund. All deposits are held in a secure client account until the date of tour departure. At no point is client money used for the general running of the business.
Will I be able to get a refund if the tour is running but I cannot travel from my local area because of Covid-19 restrictions?
If a tour is running but you are prevented from joining it due to any particular localised circumstances, such as flight cancellation, an adverse weather event, ill health, or indeed Covid-19 local travel restrictions, you would be due a refund of your tour costs in line with our standard terms & conditions. So, if you cancelled more than 90 days before the tour, you would forego your 10% deposit but be refunded everything else. Between 89-45 days, loss of 50%, and 44 days and less before departure – 100% cancellation penalty. We regret that if the tour is running we are liable for payments in advance to our suppliers (eg hotels, flower show tickets etc.) which we cannot recover if a client cancels due to their personal circumstances.
How are you adapting your tours in light of Covid-19?
The safety and comfort of our clients is our number one priority. We are working closely with hotels, gardens and coaching suppliers to ensure that we strictly follow all safety guidelines. We will adapt as guidance is released by the UK Government. This may include using larger vehicles to sit in alternate rows, dining in smaller groups, stringent cleaning of vehicles each day and keeping a safe distance from others in the group. We will provide details of any special measures well in advance of the tour departure date.
How much walking is involved on tour?
Is it necessary to have a good level of mobility?
I have some health problems, and want to know if this will be a problem?
What is the dress code?
Do Sisley Garden Tours have offices in any other country than the UK?
Whilst our Head Office is in the UK, we have partner Travel Agents in the USA and Canada who are able to assist with any enquiries, travel arrangements to join our Tours and taking bookings. All enquiries from countries other than the above should be directed to us at email@example.com.
What are the benefits of travelling in a small group?
Unlike a large coach company we can offer a truly personal experience exploring beautiful gardens and meeting head gardeners, volunteers and garden owners with a real passion for the gardens they tend. You will meet like-minded friends and enjoy the special attentions of a professional driver plus your own Sisley Tour Director who will impart their local knowledge and ensure you get the very best out of the gardens, historic houses and towns that we visit.
Do you offer bespoke tour planning?
We are delighted to design and operate bespoke tour itineraries for groups (minimum 12 people). Please contact us to discuss your bespoke tour requirements.